Ok so today was a total I don't know what!!!I don't know whether to love Dell or hate them. Ok so Santa Pat bought me a wonderful color laser printer for Christmas. I finally got around to setting it all up this past week. Got it all installed ok using the USB port. Pat also bought me a wireless adapter...that's when the trouble started!!! I tried to install it myself but it didn't work. Soooo after Pat asking me if I called Dell for help several days in a row, I called. It was about 1PM when my soaps started. It is now 9PM. Five count them five techs later it is somewhat resolved. The first tech wanted to sell me an extended warrenty not getting that all I wanted was to fix the wireless adapter. The second tech helped a lot. He was on most of the day cleanning up crap off the computer. Lots of temp files and stuff I didn't need. He also got me to update to office 2010 and Windows 7....goodbye Vista. These are two things I was planning to do anyways to got them done. Well he reinstalled the printer and said the computer and printer were good to go. Still the wireless didn't work...so on to tech #3. He was the printer dept. and said it was the wireless dept. I wanted of course this was after I went through the whole story of the day. Got the wireless dept. and went through the story AGAIN. They informed me they only worked on connecting to the internet and I wanted the printer dept. I thought I just talked to them but ok...send me back. Note: all these techs were from /in India...hard time understanding most of the day. This time I got a genuine American girl. She was SO understanding and was able to give me to the right person who in a short 15 min. figured out....are you ready for this one.....the wireless adapter was defective!!! All that to find out that the dang part was junk. So they are sending me a new one tomorrow. We will try again. WHAT A DAY!!! Took a hot shower and ready for bed. Wish I had a Wallerbeedarn (drink a the Outback steakhouse) but settled for hot cider. Tomorrow is another day..............
Art Museum
10 years ago
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